Shipping policy

Thank you for shopping with CHI MING CHU. Specializing in stylish and durable bag products for daily and fashionable use, our brand focuses on meticulous order handling and protective shipping solutions. We strive to ensure every bag item is precisely matched to customer orders, carefully packaged with dust-proof and scratch-resistant materials, and delivered in pristine condition with intact appearance and fine craftsmanship within reasonable delivery schedules.

1. Order Processing Timeline

All confirmed bag orders will undergo detailed item inspection, quality verification and dedicated packaging within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak shopping seasons and promotional events with surging order volumes, standard processing cycles may be moderately extended. Customers will receive timely notifications once notable shipping delays occur.

2. Shipping Fees and Delivery Estimation

Shipping fees for all bag products are calculated based on package weight, size and cross-border shipping destinations. All exact logistics charges will be automatically computed and clearly displayed on the checkout page before payment, ensuring full pricing transparency for every consumer.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery timeframes serve only as estimated references and are not guaranteed arrival deadlines. Actual parcel delivery progress may be affected by courier operational backlogs, customs inspection procedures, extreme weather conditions, global logistical bottlenecks and local holiday arrangements in destination regions.

3. Shipment Confirmation and Tracking Updates

Once your bag order completes quality inspection and official warehouse dispatch, you will receive an automatic shipment confirmation email equipped with exclusive parcel tracking codes and logistics inquiry guidance.
Real-time tracking statuses and delivery update data will generally be activated and available for self-service monitoring within 24-48 hours after the logistics carrier completes parcel pickup and system data synchronization.

4. Shipping Address Accuracy Liability Clause

Customers are required to thoroughly verify and confirm the accuracy and completeness of recipient shipping information during checkout. CHI MING CHU assumes no legal liability for misdelivered, lost or returned parcels caused by erroneous or incomplete address information provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the purchaser.

5. In-Transit Loss and Damage Handling Rules

If your bag parcel goes missing during international transit, please contact our customer service team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with scratched, deformed or damaged bags and compromised outer packaging due to transit extrusion and collision, please submit clear photographic proof of all defects within 48 hours of receipt. Our team will conduct comprehensive verification and deliver efficient after-sales solutions promptly.

6. Bag Maintenance and Usage Liability Exemption

Every bag product is equipped with professional maintenance guidelines, covering standardized wearing, cleaning and storage methods tailored to different fabrics and materials. All bag items must be maintained in strict accordance with official guidelines. CHI MING CHU disclaims all liability for product wear, stain damage, deformation and structural damage caused by improper daily maintenance, unauthorized modification or personal misuse.

7. International Shipping and Customs Provisions

Cross-border transportation of bag products may involve destination-specific import duties, customs taxes and clearance fees formulated by local administrative authorities. All such supplementary charges are the exclusive financial responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Details

For any inquiries or professional consultations regarding this Shipping Policy and your order logistics status, please get in touch with our after-sales team through the official channels below:
Trade Name: CHI MING CHU
Phone Number: +852 3113 7175
Email: contact@chimingstyle.shop
Physical Address: 17-19 Prat Avenue, Tsim Sha Tsui, Kowloon Hong Kong SAR